Refund Policy

Effective date: 1 September 2026 · Last updated: 18 September 2026

Short version: 14-day money-back guarantee on your first paid subscription. If it isn't useful, email us and we'll refund you — no interrogation.

1. Scope

This policy applies to paid subscriptions for AYTECH products, including AIWriter Pro, purchased through our merchant-of-record partners (Polar and Creem).

2. 14-day money-back guarantee

If you are not satisfied with a paid plan, you may request a full refund within 14 days of your initial purchase. This applies to first-time purchases of any paid plan.

3. How to request a refund

  1. Email billing@aytech.site from the address associated with your account.
  2. Include your order or subscription reference if you have it (found in your receipt email from Polar or Creem).
  3. Tell us briefly what didn't work — this is optional, but it genuinely helps us fix things.

We aim to respond within 2 business days. Approved refunds are issued by the original payment provider and typically appear within 5–10 business days depending on your bank or card issuer.

4. Renewal charges

Subscriptions renew automatically. If you were charged for a renewal you did not intend, contact us within 7 days of the charge and we will refund it, provided the plan has not been substantially used in that period.

5. When we may decline a refund

  • Requests made more than 14 days after the initial purchase (renewals: more than 7 days);
  • Accounts terminated for breach of our Terms of Service, including abuse, resale or automated overuse;
  • Repeated refund requests indicating systematic abuse of the guarantee;
  • Where the plan was obtained fraudulently or through a chargeback already filed.

6. Chargebacks

Please contact us before filing a chargeback — we can almost always resolve the issue faster directly. Filing a chargeback without contacting us may result in account suspension and may be disputed with supporting evidence of service delivery.

7. Statutory rights

This policy is in addition to, and does not limit, any non-waivable statutory rights you may have as a consumer in your country of residence, including EU/UK cooling-off rights where applicable.

8. Contact

Refund questions: billing@aytech.site
General enquiries: contact page